Safety is present in every step we take
At Moneytrans, your peace of mind comes first. All of our security measures are designed to protect you, your data and your money. Whether it is in the selection of our partners or in the use of cutting-edge tools in the fight against fraud, we have everything under control!
We check your identity
Our system combines the best of AI and human expertise to ensure your identity wherever you are and with the smoothest possible experience.
To protect you against any type of fraud or identity theft, we make sure that the person who registers with your details is really you. This is why, before making your first money transfer or opening your Smile account, we ask you for a government-issued ID featuring your photo and proof of address. Our customer service department will validate the information.
Extra secure transactions
We use two-factor authentication to protect your account and transactions. That means you – and only you – can get to your money.
Stay safe with 3D Secure, as, apart from your PIN-code, you will have to enter a one-time password sent via SMS at checkout to protect you from falling victim to card fraud.
We will send you a confirmation code every time you make an online purchase, send money or perform any other transaction with your account.
If you make your transactions in one of our authorized agencies, you will also need to provide your agent with this code.
A sophisticated and efficient anti-fraud system
Our system uses machine learning technology developed to monitor transactions, identify and intercept suspicious activity to minimize the impact of cyber-attacks.This system is controlled by a team of data analysis experts who monitor all your transactions in real time.
We also run regular vulnerability scans and use independent auditors for internal and external penetration tests and other security scans.
Be sure that in the event of an anomaly detected, we will automatically block your card to protect your money while relaying the information to you on the spot.
Block your card instantly
If your Mastercard debit card is lost or stolen, you can block it instantly from the application with a single click to make sure no one can use it.
Remember that if you block your card permanently, you will need to request a new one using the “replace card” option or by calling our customer service department.
We protect your data
At Moneytrans, we take the protection of your data and its use very seriously. This is why we have a robust security system that guarantees the encryption of your data and communications at all times.
We are fully audited and approved in 8 European countries
- Your funds are 100% guaranteed as Moneytrans is regulated and licensed by the National Bank of Belgium.
- Payment system verified by Mastercard.
- We work with the world's safest banks and network of payers.
Your money is yours, and yours only
The money you receive with Moneytrans belongs to you immediately.
Neither Moneytrans nor our partner bank are authorized to hold or reinvest the money stored in our users’ payment accounts.
It is stored in your Smile account: this is a digital representation of real money stored in an ING escrow account. This account is held and protected in accordance with Article L.522-17 of the Monetary and Financial Code. and benefits from the bank guarantee of € 100,000 provided for in Article L.312-4-1 of the Monetary and Financial Code.
We protect you 24/7
At Moneytrans, we monitor your transfers 24 hours a day, 7 days a week, so your money is safe at all times.
In the following video, our CTO – Luis Quijada – explains everything you need to know and gives you some useful safety tips.
Moneytrans, ISO certified company
ISO/IEC 27001:2013 = Information Security Management Systems. ISO 22301:2019 = Business Continuity Management System.
By your side 365 days a year
If you have any problem, at Moneytrans we are always there for you. 365 days a year and in your language. You can call us on 0159 13 07 99 or write to us at [email protected] or via our social networks. We also have a live chat, so you can choose the option that suits you best!
